Refund policy

REFUND POLICY
If you decide you no longer want a DNA or epigenetic Product or our Genomic Sequencing following your purchase, please contact us immediately. If the purchase includes a Muhdo Kit, you may request a refund for the Muhdo Kit and any bundled DNA or epigenetic Product within 30 days of purchase as long as the Muhdo Kit has not been used or registered. This refund will deduct shipping and handling fees. You can request a refund by calling Customer Care at ‪+44 (0) 1473 232 428‬ or writing to info@muhdo.com and providing your order confirmation number. Once a Muhdo Kit has been registered, the purchase of the Muhdo Kit and any bundled DNA or epigenetic Product can no longer be refunded. However, you may close your Muhdo Account as described in Section 22 below.

 

REPLACEMENT POLICY
We must receive your saliva sample prior to the expiration date of your Muhdo Kit which is 12 months from the date of purchase to assure the quality and accuracy of your Genetic Information. Muhdo will not accept or process a Muhdo DNA Kit that we receive after the kit’s expiration date. If you have a Muhdo DNA Kit that has expired, you may contact us via phone or email to purchase a replacement testing kit. If Muhdo receives your Muhdo Kit after the kit’s expiration date or your Muhdo DNA Kit is lost or damaged, please contact us via phone or email for help with replacing your kit. Depending on the circumstances, a fee may apply.